Importance Of Social Media Marketing For Businesses

Social media is a great opportunity for businesses to garner the attention they require to do well with their brand. In today’s world, everyone has at least one social media account, and as the internet has taken the world by storm, businesses also work to make their brands known on social media. If you still haven’t started marketing your business with the help of social media agencies, you are missing out on many social media benefits. In this guide, we will tell you exactly how important it is to market your product and services on social media platforms.

What Is Social Media Marketing?

Social Media Marketing, also known as SMM, is a type of digital marketing that involves the use of social media platforms. These platforms are used by people to build networks and share their lives and thoughts with others. Many businesses and brands also create their pages on social media to reach a wider audience and let people know about their products and offers. Social media marketing is a way for them to engage with their existing and potential customers.

Social media marketing doesn’t only involve posting on the platform, but it requires clear marketing strategies and consistency to work in the brand’s favour. Business owners need to optimise their profiles, post relevant content, and reply to the customers’ comments to engage with them and answer their queries. It is a way for them to create a community, and if social media management is done right, it can bring effective changes to brand awareness.

Power Of Social Media

We live in a digitised world, and we all have heard that social media is a powerful tool today. It is not only beneficial for customers who can easily check reviews and access data that is available on social media about the brand. It is also extremely beneficial for businesses around the world. 

Connection With traditional marketing techniques, it isn’t possible to reach as wide an audience as cost-effectively. Social media enables businesses to connect with their audience in a much better and more convenient manner. Platforms like Facebook, Instagram, Twitter, etc., are all used to build good connections with customers.

Interaction: Social media marketing has also made interaction between a brand and its customers easier. Existing and potential customers can easily contact the brand’s representatives while sitting at their homes. Electronic word-of-mouth (EWOM) is also a way of interacting with customers as they share their experience with a brand on social media, and the business gets to know the details of it.

Customer Data: Social media platforms are becoming smarter with each passing day, and running a business has also become more beneficial as social media marketing also enables brands to know about their customers by providing them with accurate data. This helps businesses in market analysis and knowing their customers better.

Benefits Of Social Media Marketing

Hiring a social media marketing agency offers many benefits for businesses. However, here are some of the benefits that you can expect from social media marketing.

Business Becomes Reachable

For customers, the biggest drawback of purchasing something from a brand that doesn’t have a social media presence is that they are unable to reach them. Customers want ease, and if a business is hard to reach, they might not consider associating with it. Social media marketing makes your business more reachable and humanises it in a way that customers find it comfortable to shop from you. They know that in case something is not up to their expectations, they can easily reach your representatives, and their issues can be resolved.

Business Reaches Wider Audience

As we said, traditional marketing techniques were not able to reach a wide audience. There was a limit to how many people you could reach with traditional marketing. Digital marketing has solved this problem by allowing businesses to reach a huge audience with less cost and effort than traditional marketing. Your social media pages are visible to everyone, and if your social media marketing agency creates efficient strategies, you can easily reach a wider audience.

Better Brand Awareness

If you want your business to be known, market it on social media. Social media is a great opportunity for businesses to increase their brand awareness. When businesses are popular on social media platforms, people know about them, and the visual nature of social media enables your brand’s logo to be known by the audiences.

Better Relationship

Social media marketing is not only useful to increase brand awareness and promote a business. It also helps you maintain a good relationship with your customers. When you manage a social media page, it allows customers to share their experiences with others, and they can also easily contact you if they have a query. Customers feel heard, and their perception of your brand changes as you seem more reachable to them.

Real-Time Results

Social media marketing also enables you to track the metrics of your campaign in real time. Traditional marketing doesn’t allow this facility for businesses as they have to wait for the campaign to end to check the results, and they can only make changes in the next campaign. However, things are different with social media management. You can check the metrics while running the campaign and also make changes if you think something is not going as per your plan.

How To Create A Successful Social Media Strategy?

Social media marketing agencies can help you create efficient social media strategies, and they can also stay consistent. However, it is always better to know the basics of everything so you can judge their work according to your own understanding of social media marketing.

Know your brand: Firstly, you need to understand the importance of knowing your brand. You cannot tell people about your brand identity if you don’t know about it yourself. Make your brand identity clear with your social media marketing strategy so they can also understand your business better.

Know your audience: The next thing you need to do to create a successful social media strategy is to know your audience. You should know the people you aim to target and design your strategy while keeping their needs in mind. It will help you understand what type of content you should be posting on your social media accounts.


Content strategy: You also need to create an effective content strategy for your social media. There should be spontaneity when posting on social media platforms, but it is never the right move not to have a plan. You need to create a schedule for posting and know when you need to post the content and how it will affect your customers.


Regular posting: Social media is all about consistency. You cannot post content for a few days and expect your social media page to blow up with visitors. You need to post valuable content regularly, so people get to see your pages more and more.


Analytics: Posting is not the final thing you need to do. Checking the analytics is just as important. One of the biggest benefits of digital marketing is that it allows businesses to check metrics in real-time, and if you are not taking benefit from this feature, you are missing out. Make sure you check the analytics to see what is the right time to post and how your posts have been doing, and make changes accordingly.

Social Media Marketing Tips

Following are tips to help you get your deserved recognition on social media.

Create Unique Content

Social media is full of content. All business owners put out valuable content for their audiences, and you need an X factor to stand out among them. To ensure that your content is valued by the audiences, you need to create unique content and post it regularly. Some examples of content that customers consider valuable are as follows.

  • How to guide
  • Tips about something
  • Industry news
  • Updates about your brand
  • Polls and QnAs
Engage With Customers

Social media management doesn’t only require you to log into your account once a week, post something and log out. You need to engage with your audience to leave a lasting impression on them. Customers usually leave comments on social media pages, and they want answers. You need to answer their queries and solve their issue if they have any. Customer engagement will enable you to have a better brand image.

Use Content Creation Tools

Different social media platforms have different benefits, and you need to post unique and valuable content on each platform. You will need to use professional content creation tools to create all this content. A social media marketing agency can create content for your social media pages using these tools, but if you want to handle social media marketing yourself, you will need to get access to tools that will help you create good quality content for your visitors.

Recycle Your Posts

As we said, you need to be regular with your posting schedule on social media. However, we understand that it can be difficult to create a new post every time. What you can do to fill the gaps in your schedule is recycle your old posts from different platforms. Let’s say you posted a TikTok on your account a few weeks ago; you can repost that video on Youtube shorts to fill the gap on Youtube. Similarly, you can recycle different posts from your social media platforms and use them on different platforms.

Try Paid Advertisement

You must have also heard of paid advertisements on social media. Usually, social media platforms are free of cost, and anyone can create a page on these platforms. However, if you want to reach a wider audience in a short time, you will need to pay the platform to boost your post. The paid posts appear the same way as regular posts on the audience’s feed, but there is a label sponsored with the title. Paid advertising on social media has been very useful for brands that aim for more reach.

Best Social Media Platforms For Marketing

There are many social media platforms that are taking marketing in the business world to the next level. It is important to understand the functioning and audience of each platform to determine which platform is best for your business type. The following are the best social media platforms for marketing.


One of the top most used social media platforms is Facebook. Everyone around us has at least a Facebook account, even if they don’t use any other social media platform. This social media platform has billions of users, and still, new people are joining Facebook each day. Every age group uses this platform to communicate and share their lives with their family and friends. You can create your Facebook page to market your brand as a business. You can hold discussions and engage with customers to help your business grow organically.


Many people don’t consider Youtube as a social media marketing platform, but it is. You can create your own channel on Youtube and post videos to show your product or services to customers. Users can also engage with your business by commenting on your videos and sharing them with their friend circle. Youtube ads are also paid marketing that can benefit your business. 


One platform that really took the world by storm was Instagram. Even though it came after Twitter and LinkedIn, Instagram has garnered much more popularity than those platforms. Instagram is owned by Facebook, and it also has billions of users every year. It is one of the most used social media platforms today, with most of its audience being youngsters. Since Instagram is mainly a platform to share photos and videos with your friends and family, people from old age groups are not as much a part of it as young people. Brands that target youth have a great platform to market their business. You can also do paid advertising on Instagram, just like you do on Facebook.


Another platform that often stays the talk of the town is Twitter. You should use every social media platform daily, but it is specifically important to use Twitter daily. People usually use this social media platform to get news, updates, and customer service. You can retweet a customer’s feedback about your business and benefit from the power of EWOM. You should also answer the customers whenever you can. To make the best use of Twitter for marketing, you should follow influencers, share stories about your brand in tweets, answer customers, and keep up with the news and trends.


Who hasn’t heard about TikTok?

It is the fastest-growing social media platform, as it only took five years to reach 1 billion users. People have this misconception about TikTok that young people only create and post dance videos on the platform. While it is the main purpose of TikTok, the platform is much more useful than people consider it to be. Many businesses create unique content on TikTok and share it with their followers. You can create DIYs, participate in trending challenges, or create a challenge yourself and motivate people to engage. You can also create funny and inspiring videos for your followers and might be able to get viral attention which will be a great opportunity for your business.

Final Thoughts

Social media marketing is worth more than you know. It doesn’t only drive traffic to your website, but it helps you create a personality for your brand so customers can relate to it more and communicate with it on a deeper level. You can choose whichever social media platform you consider right for your business. Regardless of the platform you use, it is important to understand that it is not only to pitch your business but have a deeper relationship with your customers.

People nowadays give a lot of importance to customer experience, which is the reason why many brands are turning to social media marketing agencies because they know how to handle social media marketing professionally. They can also ensure that all your marketing strategies are in place while you only have to focus on making your customers’ shopping experience worthwhile.

If you want a professional social media marketing agency to handle your social media pages, Trajital is your answer. We are the best social media marketing agency in the UK, and our marketers are always ready to serve our clients with the utmost professionalism. Our team is dedicated and knowledgeable about social media marketing.

So contact us and let us handle your social media management.


Blue decoration piece on a digital marketing agency website

Let’s find out how to work together and create something meaningful or valuable.